Safety Protocols


Atlantic City, NJ - Hard Rock Hotel and Casino will be following the Hard Rock Safe + Sound Protocols. Visit their website to learn more.

Las Vegas, NV - Caesars will be following health and safety protocols to keep you safe. Visit their website to learn more.

Charlotte, NC - Hilton Charlotte will be following the Hilton CleanStay program. Visit their website for details or view this CleanStay Guest Experience flyer for an overview of what you can expect during your stay.


We're Committed to Reconnecting as Safe as Possible

Throughout the COVID-19 pandemic, our focus at HMP Global has been keeping our customers, our staff, and our communities as safe as possible.

We have developed a comprehensive and fluid plan to ensure you remain as safe as possible, which will continue to evolve based on guidance issued by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and federal, state, and local governments.

We are committed to providing assurance and confidence that keeping you as safe as possible at our events is our top priority, as outlined below.

General Cleaning, Sanitation, & Disinfection

We will meet and exceed all cleaning protocols as outlined by the venue and industry associations. We will work with the venue to ensure daily, heightened cleaning and sanitizing regimen of all public spaces, meeting rooms, and the registration area.

Hand sanitization stations will be placed strategically in high traffic areas.

Personal Protection & Social Density Protocol

Attendees, exhibitors, sponsors, faculty, and third-party suppliers are required to wear face masks and maintain social distance. Masks can be removed only for eating and drinking. Participants are requested to bring their own masks. Disposable masks will be available at registration upon request. 

HMP Global will work with each venue to develop group density safety guidelines, which will include:

     -Initiating a no-contact policy (e.g. avoiding handshakes).
     -Setting meeting rooms with wider aisles and appropriate space between chairs.
     -Providing floor graphic indicators to remind and promote physical distancing guidelines.

Registration Areas

Online, advanced registration is strongly encouraged.

We will configure the onsite registration areas to allow for social distancing and implement queue lines where appropriate distancing can be enforced.

Meeting Rooms

As recommended by the venue, we will design distancing seating layouts to keep you as safe as possible.

Entrance doors will be kept in the open position.

Hand sanitization stations will be provided.

Food & Beverage Safety

Seating areas will be properly distanced.

Hand sanitizing stations will be placed near all meal functions.

Coffee/beverages breaks will be served by a properly-trained catering attendant.

Plated meals will be served for seated meal functions whenever possible.

Buffets will be single-sided and served by a catering attendant.

Self-serve water stations may be prohibited.

Water may be served by an attendant.

Emergency Protocol

We will work with the venue on implementing an emergency response protocol to establish isolation areas for anyone who feels ill.

Event staff will conduct pre-event site inspections to ensure venues comply with established protocols.

HMP Global will work with venue-assigned medical personnel to assist anyone who feels ill.